“Help BorderlessMind institutionalize unified process
repository, which provides consistent, optimized, customer focused
quality deliverables and gain repeat business, brand
values for marketability.”
At BorderlessMind we believe that Quality is a never ending spiral. It is a continuous
journey towards improvement. Quality to us means not only meeting but
far exceeding the client expectation along with keeping our most valuable
asset i.e. our team at BorderlessMind empowered and help them in growing. In
order to succeed and deliver quality products and services consistently
and continuously we have defined processes that are formed on the basis
of years of experience and collection of best practices from the industry
and from within the organization.
The organizations set of defined processes helps BorderlessMind to keep everyone
in the organization at the same level of understanding and also bring
in consistency in the work.
In our never ending quest for quality, the Organization has set different
milestones which act as the motivational and inspirational factor to
move ahead with more zeal and energy. One such milestone that we had
set for ourselves was to achieve CMMI Maturity level 3. The dedication
and the effort put in by the whole organization made it easy to be successfully
“This Appraisal has put BorderlessMind in the league of
those few companies that are certified by the SEI for CMMI
- Our size of organizations are about 20% among overall companies
which got assessed in last year. Out of this approx 31% of the companies
are at Level 3.
- About 8.4% of the companies has not been given any assessment rating
- About 33% companies were being assessed at Level 3 in 2006
- About 18% companies were assessed for Level 5 in 2006
- About 67% of the organization who get assessed are in-house / commercial
organizations like us. Out of 921 such organizations 787 are non-US
BorderlessMind has defined the following Corporate Frameworks for improving
the overall quality of the organization as well as aligning the whole
organization in the same direction.
For each unit, we have a defined set of responsibilities and skill sets
required which are defined in Skill matrix. These responsibilities and
skills are mapped to different roles existing in all units. The different
roles are defined in Quality Manual which is the apex document.
Operational Framework: All
the Business and Functional Units are aligned to one single mission
at corporate level. To cater to this mission, each unit has it’s
own vision defined which is achieved through objectives, policies, Procedure,
plans and budget.
At BorderlessMind we have four lines of business called as business units with
People, Process & Technology as their base. The infrastructure and
Quality system exists for all business units.
Culture Framework: At
BorderlessMind, we have a set of core values defined which are Building Teamwork,
Customer Satisfaction, Profitability, leadership, Quality, Empowered
Team. We have a value meter in place to align all BorderlessMindites to the core
values and to measure their understanding of core values.
Training Framework: For
any organization to achieve its goal the three most important factors
required are People, Process and Tools & technology.
At BorderlessMind the most important factor is it’s People i.e. BorderlessMindites.
For BorderlessMindites to be best they need to continuously improve on three
Soft Skills – to manage
Tools & Technology – to work
Processes – to bring all on the same page
The Training group BorderlessMind University is doing just that
Strategy Framework: The
strategy at corporate and unit level encompasses corporate/Unit’s
goals, financial goals and Quality plans which helps in achieving the
The hierarchy of the Quality Management System at BorderlessMind is
The Senior Management at
BorderlessMind has defined the Quality Policy in the Quality Manual which
lays emphasis on the institutionalization of unified processes
in order to provide products and services keeping in focus Quality
and Customers need.
To make the organization
process dependent instead of person dependent we have defined
a set of standard processes. The processes at BorderlessMind are divided
into different categories which are Process Management, Project
Management, Engineering and Support processes. Processes falling
under these categories are defined and are stored at a Common
repository accessible to the whole organization for reference.
| Templates, checklists & Guidelines
Implementation of processes
is ensured through the use of templates, checklists and guidelines
which again are part of the Common repository. Tailoring guidelines
offers the required flexibility for execution of the specific
needs of projects.
Several checkpoints are put in place to ensure that the best practices
being followed are under control. SQA and Audit processes are well institutionalized
to keep track of the ongoing activities and help in finding points of
In order to manage everything effectively and quantitatively we have
in place Metrics Council which collects different measurements and metrics
which are analyzed in consultation with the process owners to gain insight
into the project and process status.
We have in place the Knowledge Library which contains information and
good practices from past projects and experience. Knowledge library
is used as a tool for planning and estimating the future projects and
you like to learn more about BorderlessMind, please contact us