Performing in-house application maintenance is a time consuming task, making it
an expensive proposition for any company.
When you engage BorderlessMind Application Maintenance Services, you are assigned a team
of professionals with deep expertise in your application and an understanding of
your line of business. The team assumes the daily IT activities involved in maintaining,
troubleshooting, analyzing and assessing your application for enhanced efficiency
Our Project Management methodologies produce successful and timely support. Problems
are resolved quickly, thorough tests are performed and updates are methodically
implemented and documented, with strict change management policies enforced.
BorderlessMind application maintenance services include:
Technical help desk support
Upgrades and Patches
Service Level Agreements based support services
- 24x7 Support & Maintenance of application systems
Business Value through Application Maintenance
Our qualified team will deliver an Application Maintenance and Enhancement services
that will provide immediate business value to your organization:
to learn more about BorderlessMind's Application Maintenance Services.
Frees up your valuable IT staff and other resources for more strategic, core initiatives.
Brings best-of-breed technology solutions to the task.
- Lowers your cost of ongoing support.
Application Maintenance Methodology
BorderlessMind has perfected its methodology for the gradual transfer of duties from customer's
in-house maintenance team to our offshore team. While there are variations depending
on the nature of the application and the scope of the project, in most maintenance
projects our four-phased approach has proven to be the most effective. The process
begins with our offshore attending to non-vital tasks and gradually reaches the
level where our team will assume complete responsibility for systems management
and upkeep. BorderlessMind's proven methodologies help breaking down the maintenance process
into systematic levels, and sets goals accordingly for maintaining agreed service
This process is accomplished in four phases:
P h a s e I
P h a s e II
Select team based upon the execution platform, operating systems, software environment,
business environment, databases, etc.
Obtain thorough understanding of the business domain and a complete understanding
of the application implementation
- Configure the right maintenance model along with
a gradual knowledge transfer to the offshore maintenance team.
P h a s e III
Stabilize infrastructure and the support processes
Obtain thorough understanding of the scope and complexity of technical and business
Distribute work between client and offshore maintenance teams
Provide training in the areas required to the maintenance team under the guidance
of the onsite team
- Schedule workload and system analysis
P h a s e IV
Acquire complete knowledge of application execution environment, operational knowledge,
business logic and structural/design knowledge
Offshore maintenance team to perform most change request activities on its own,
including help desk calls
- Client team to retain highly critical activities like change
prioritization and version control
Click here to learn more about BorderlessMind's Application
Provide steady state support
- Assume entire maintenance operation, from versioning
and end-user support, to help desk activities